Now booking Jan & Feb 2023
Your website is your hardest working employee. It is also the online home of your business.
Just like your home, it requires maintenance and upkeep.
You deserve the peace of mind in knowing your site is up to date, so you can do what you do best.
Does your web-host take regular backups? If they do, are these backups stored on the same server, rendering them useless if you can’t access them in the event of an outage?
How many medspa websites does your web-host have per server? Some web-hosts unfortunately cram hundreds (or thousands!) of websites per server. This is not only a security risk, but it also slows down your website, hurts your SEO and affects the overall client experience.
Lastly, what would be the risk to your reputation if your website has malware that affects your website visitors? Many third-party services charge upwards of $450 for malware removal. It’s quite common for websites to be targeted with hacking attempts. The average medical spa website can expect to have automated attacks looking for weaknesses multiple times per day.
Can you remember the last time you ran updates in the admin dashboard? Can you remember the last time you scanned your site for malware? Can you remember the last time you made a backup?
Your website runs just like a car. If you don’t keep that investment serviced, you run the risk of malfunctions and breakdowns.
Our Med Spa Website Hosting plans are perfect for med spa websites who wish to have a dedicated team nurturing their online storefront and taking care of the everyday technical updates.
How will I know what updates were done?
You will receive a monthly report via email, with an itemized list of WordPress, plugin, and theme updates. In addition, if there were any manual updates performed (such as correcting HTML), this will also be noted in the monthly report.
Can I submit service requests?
Simply shoot me an email with the concern, and I'll be more than happy to take a look at the issue. I will diagnose the problem, help you resolve it as soon as possible.
How quickly will service requests be completed?
It depends on the amount of changes received per request. After receiving the change requests, I will confirm the turnaround time. Usually all changes are completed with 24 to 48 business hours.
Can I cancel after one month?
Website maintenance is an on-going requirement as a website owner. For this reason, our plans are a 12-month commitment. After this, you have the option of renewing for another 12 months, or terminating the agreement.
Can I count on you if my site gets malware or is hacked?
The Sucuri monitoring will alert me to any items of concern, including malware injection or malicious redirects. This will allow me to take the appropriate course of action to remedy the malicious code injection in your WordPress file. I have successfully resolved malware on all of my sites, in addition to several client sites in the past, so I am confident that I can take care of the integrity and reputation of your site as well.
What happens to unused monthly development hours?
Monthly development hours must be used each month and do not carry over. This ensures that all maintenance plan clients fairly receive the same level of care. If you have more complicated needs in any give month, simply reach out with your concerns via email, and we can decide on the best plan of action for your site.
Can I have multiple sites with a single plan?
Only one single site shall be maintained per plan. If you have more sites you would like covered, let me know and we can set up a second plan for a second site.
How do you accept payments?
Website maintenance plans are billed as a monthly subscription, and are payable via credit card.
What if I need to cancel my plan?
Your website maintenance contract is valid for one (1) year, however, if you decide you wish to take care of the updates and maintenance of your site, you will need to allow fourteen (14) days' notice to terminate the contract and pause billing.
You will receive a document of tasks and timelines you will be responsible for if you wish to maintain your site on your own.
Upon receiving the document, you'll have three (3) business days to confirm cancellation.
Do the plans cover site speed optimization for SEO?
Google has publicly stated that they factor site speed into their rankings. If you're interested in a SEO audit, please inquire about the optional add-on services.
While the Website Care Plans are primarily for recent med spa web design clients, I’d love to work with you to optimize your site before regular monthly maintenance updates start. If you aren’t a recent client but would like to secure your website with maintenance services, please reach out to schedule a consultation.
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